FAQs
Frequently Asked Questions
I have insurance will I be able to see a physio on my Insurance?
Yes we work with all insurance companies however we only bill Bupa and AXA PPP directly. For any other insurance provider we ask that you pay on the day and seek direct reimbursement.
I have been referred by my specialist should I bring my scans?
Yes please bring any scans or imaging you have had to your appointment. Please make us aware, if we are not already, of who has made the referral so that we can liaise directly with them to obtain all necessary clinical notes ahead of your appointment.
What do I need to wear?
Please wear clothes you feel comfortable to move in, bearing in mind you may be asked to expose the injured area to complete a full assessment. We have changing room and shower facilities you are most welcome to use should you require these.
Will I be exercising?
Often it will be necessary to complete some movement based work as part of your rehabilitation so either come prepared or you can change at our premises.
Do I have to arrive early for my appointment?
It is a good idea to arrive 10-15 minutes early especially for your initial appointment.
How long will my appointment be?
Appointments can be between 30 and 60 minutes, and you will be advised at the time of booking how long your appointment will last.
Do you liaise with other Doctors and Consultants?
We have strong, established relationships with some of London’s leading doctors, and consultants. Where your needs extend beyond physiotherapy, we know exactly who to refer you to — and we stay involved throughout.
Are treatment packages available?
Yes treatment packages are available across a lot of our services with discounts available too. Please see our price list for more information.
Do you offer group Pilates classes?
No, we only offer 1:1 or 2:1 Pilates.
